Accessibility Statement
Bellwick National Bank is committed to ensuring that our digital services and physical locations are accessible to all customers, including people with disabilities.
Our Commitment to Accessibility
We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards across our website, mobile applications, and digital banking platforms.
WCAG 2.1 AA
Our target conformance level, covering perceivable, operable, understandable, and robust criteria for web accessibility.
ADA Compliance
All branches and physical locations comply with the Americans with Disabilities Act, ensuring equal access to banking services.
Section 508
Our digital platforms align with Section 508 of the Rehabilitation Act, ensuring accessibility for people with disabilities.
Assistive Technology Support
Our digital platforms are designed to work with the assistive technologies you rely on.
Screen Readers
Our website and mobile applications are optimized for use with popular screen readers including JAWS, NVDA, VoiceOver, and TalkBack. All images include descriptive alt text and interactive elements are properly labeled.
Keyboard Navigation
Every feature on our website can be accessed using a keyboard alone. Logical tab order, visible focus indicators, and skip navigation links ensure efficient keyboard-only browsing.
Voice Control
Our digital platforms support voice control technologies including Dragon NaturallySpeaking, Voice Control for macOS and iOS, and Voice Access for Android.
Screen Magnification
Our responsive design supports screen magnification up to 400% without loss of content or functionality. Text can be resized without breaking page layouts.
Color and Contrast
All text meets or exceeds WCAG 2.1 AA contrast ratios. Information is never conveyed by color alone, and interactive elements have visible focus states in all color modes.
Captions and Transcripts
Video content includes closed captions. Audio content includes transcripts. Live chat provides full text-based interaction accessible to deaf and hard of hearing customers.
Accessible Branches
Every Bellwick National Bank branch is designed to be welcoming and accessible to all visitors.
- ✓Wheelchair-accessible entrances, aisles, and service counters at all 380+ locations
- ✓Accessible ATMs with audio output, Braille keypads, and adjustable-height screens
- ✓Service animals welcome at all branches
- ✓American Sign Language (ASL) interpretation available upon request with 48 hours' notice
- ✓Large-print and Braille documents available upon request
- ✓Assistive listening devices available at select branches
- ✓Accessible parking at or adjacent to all branch locations
- ✓Power-assisted doors at most locations
Accessibility Feedback
We continuously work to improve accessibility across all our services. If you encounter a barrier or have suggestions for how we can improve, please let us know.
Contact Our Accessibility Team
Phone
+1 (202) 555-0305
TTY/TDD
+1 (202) 555-0306
Bellwick National Bank
Attn: Accessibility Office
1200 Constitution Avenue NW, Suite 800
Washington, DC 20037
When Contacting Us, Please Include
- •A description of the accessibility barrier you encountered
- •The URL or location of the content (web page, app screen, or branch)
- •The assistive technology you were using (if applicable)
- •Your preferred method of contact for follow-up
We aim to respond to all accessibility feedback within 5 business days and resolve reported issues as quickly as possible.
Banking for everyone
Accessibility is a core part of how we serve our 1.8 million+ customers. We're always working to do better.